- INCLUDE PICTURES
- TELL US WHERE THE EXACT LOCATION OF THE ISSUE IS - ie: GROUND FLOOR FRONT BEDROOM / KITCHEN / 1ST FLOOR BACK BEDROOM etc.
- MAKE SURE YOU GOOGLE FIRST HOW TO USE YOUR APPLIANCES IF YOU AREN'T SURE BECAUSE IF WE ATTEND TO ANY USER RELATED ISSUES (I.E YOU DO NOT KNOW HOW TO USE YOUR OVEN ETC), THE HOUSE WILL BE CHARGED FOR THE CALL OUT
- IT ISN'T ALWAYS POSSIBLE TO OBTAIN A CONTRACTOR AFTER OFFICE HOURS (AND THEY USUALLY CHARGE DOUBLE)
- MAKE SURE THE AREA OF THE FAULT IS ACCESSIBLE TO THE CONTRACTOR
- ALWAYS BE POLITE & SPEAK TO SOMEONE HOW YOU WISH TO BE SPOKEN TO
- BY REPORTING AN ISSUE TO SHL YOU ARE ASKING US TO ATTEND THEREFORE NO FURTHER NOTIFICATION WILL BE GIVEN.