Croeso i'n system adrodd am atgyweiriadau cynnal a chadw
Welcome to Student Housing Lancaster’s Maintenance Portal.
This page is for maintenance issues only – not rent, payment, or tenancy admin queries.
Please be clear and detailed when reporting, and always
include photos & location of the problem to help us identify it quickly.
Include Photos
Show the issue clearly so we can see what’s happening.
Give The Exact Location
Example – Ground Floor Front Bedroom / Kitchen / 1st Floor Back Bedroom.
Check Your Tenant Handbook First
It explains simple fixes like tripped fuses or blocked filters.
If we send a contractor and the problem is covered in the Handbook,
the household will be charged for that visit.
Make Sure The Area Is Accessible
Keep the space clear so the contractor can work safely.
Be Polite And Respectful
We’re here to help and will always do our best to resolve things quickly.
Always reply to your existing Fixflo report
to update us or chase progress, rather than submitting a new report.
This keeps all communication together and helps us resolve your issue faster.
If you report something late at night, over a weekend, or on a public/bank holiday,
please note that contractors are rarely available.
We’ll pick it up as soon as the office reopens.
By reporting an issue, you are giving Student Housing Lancaster (SHL) permission
for our team or contractors to attend without further notice
where necessary to assess or carry out the repair.
We’ll usually deal with your report during regular office hours
and update you once it’s been reviewed.